Email Service Transition Guide
Ensuring your business stays connected.
Ensuring your business stays connected.
To provide better security and direct control, we are transitioning ownership of your email subscription from our third-party Microsoft reseller directly to you. Your website and other services are not affected by this change. We'll help you through this process, help you decide on the right solutions for your email and and assist you with taking ownership of your account.
| Feature | Recommended Microsoft 365 (Direct) | Google Workspace |
|---|---|---|
| Transition Effort | Low - Keep your current inbox | Medium - Migration required |
| Best For | Outlook & Excel Users | Gmail & Drive Users |
| Desktop Apps | Available in "Business Standard" | Web-based (Desktop sync available) |
| Cost Per Month | Basic - $6/user/month Standard - $12.50/user/month View Microsoft Pricing Details |
Standard - $14/user/month Plus - $22/user/month View Google Pricing Details |
| Subscription Term | Annual, Auto-Renewing | Monthly or Annual |
We will create a special Admin account for you. Once you receive the login details, follow these steps:
If you prefer Gmail, this is a fresh start. We will help with the technical DNS switch once you set up the account.
What if I need assistance?
Not to worry, each of our email customers has been assigned to a Migration Coordinator who has received special training to help you through this process. They will be your primary point of contact and will escalate any issues or challenges that may arise to our tech team for further support. Our goal is to make this process a smooth and easy as possible for you. Use the button in the lower right of the screen if you need you Migration Coordinator's contact information.
Why is this change happening now?
Our third party provider has recently undergone a change of ownership. Changes in support dynamics and ultimately pricing have led to a discontinuation of the current service and we have determined it is in our customers' best interest to own complete control of their mail subscriptions.
Why isn't Tukios just using another partner?
We believe that email is business critical and we want to make sure your email is portable and does not have to be migrated if you ever leave our platform. The best way to do this is for customers to own the subscription directly with the provider they choose.
When does this need to be completed?
All automatic renewals will be stopped as of May 31, 2026. Tukios has pre-paid all current subscriptions to keep mail working for you, but when those subscriptions end, your mail will stop working if you have not set up your own subscriptions. The safest approach to avoid a disruption is to create you subscriptions immediately and apply them to the users in your account you wish to keep active.